Refund policy

Quick Summary of Our Return Policy

  • 30-Day Window – Returns must be requested within 30 days of purchase.

  • Condition – Items must be unused, in original condition, and in original packaging.

  • Restocking Fee – A 15% restocking fee applies to all approved returns.

  • Refunds – Issued to your original payment method (minus restocking fee and shipping costs).

  • Exchanges – Available only for defective or damaged items.

  • Sale Items – Final sale, non-refundable.

  • Return Shipping – Customers are responsible for return shipping costs.

Returns
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in the original packaging.

  • You must provide a receipt or proof of purchase.

  • Please email sales@ppdistributors.com to request a return authorization before shipping your item back.

Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from your refund. Shipping costs are non-refundable.

Partial Refunds
In some situations, only partial refunds may be granted, such as:

  • Items not in their original condition

  • Items damaged or missing parts not due to our error

Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • If approved, the refund (minus the 15% restocking fee and return shipping costs) will be applied to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund yet:

  1. Recheck your bank account or credit card statement.

  2. Contact your credit card company or bank, as processing times vary.

  3. If you still have not received your refund, please contact us at sales@ppdistributors.com.

Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please email sales@ppdistributors.com and send your item to:
P&P Distributors
151-05 20th Road
Whitestone, NY 11357
United States

Return Shipping
Once your return has been approved, please mail your product to:
P&P Distributors
151-05 20th Road
Whitestone, NY 11357
United States

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • If the refund is approved, the cost of return shipping will be deducted from your refund in addition to the 15% restocking fee.

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.